Returns & Exchanges & Cancellations
Returns & Echange & Cancellations
It is possible to exchange an item, you need to place a new order at our website.
Cancelling an order for free is only possible before the order has left our warehouse.
Please check the product carefully upon receipt before taking off all original tags and labels and decide within 7 working days whether you accept the product or send it back to Affaire de Femmes.net.
After removing the tags and/or after using the product, the product cannot be returned or repaired, nor entirely or partially refunded.
To receive a return authorization number, e-mail email@example.com , and provide your name, order number, name of item(s) you wish to return, and reason for return. This has to be done within 7 working days upon delivery. With the return number the goods have to be shipped back to us within another 14 days. Be aware that you must cover the costs of the return shipment, as Affairedefemmes.net does not pay for the return shipments. After we received the returned item in good original condition, Affairede femmes.net will give you 10% discount on your new purchase to make up for return shipment costs.
Affairedefemmes.net is not responsible for return shipping costs. We recommend purchasing delivery confirmation or tracking. In the event that you choose to forgo secured tracking, Affairedefemmes.net is not responsible for the package if it is lost or otherwise not received.
We also recommend that you insure the return shipment as you are responsible to take reasonable care of the goods and will be liable for damage to items or missing items until we receive them at our warehouse. Affairedefemmes.net cannot be held responsible in any way for damaged or missing items during the return shipment.
Be aware that you must cover the costs of the return shipment, as Affairedefemmes.net does not pay for the return shipments from abroad.
All accurately returned products will be credited as a refund to the original purchaser’s credit card account, bank account or PayPal account excluding the shipping costs to the shipping address.
Merchandise in original sell-able condition with all original tags attached may be refunded back to the original form of payment or exchanged within 14 days of receipt.
No (make-up) marks on the item or any wear on the tags. Unused also means: no perfume scent or smell of smoke on any item. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Due to hygienic reasons earrings and body shapers can not be exchanged or returned.
If there has been made unauthorized use of an alternative delivery address (such as a freeport) the cost will be deducted from the amount to be credited.
7512 GK Enschede
We do not offer price adjustments or price matching. Please note that original shipping charges are non-refundable. Merchandise must be accompanied by both the original sales receipt and a return authorization number.
To receive a return authorization number, e-mail firstname.lastname@example.org and provide your name, order number, name of item(s) you wish to return, and reason for return.
If you have received a Affairedefemmes.net article as a gift, you are allowed to exchange it within 14 days. The new article must have the same price, or may be priced higher, provided you pay the difference. Furthermore you pay the added shipping costs, if any, plus customs levies/taxes and import or export duties.
After the receipt of the goods by Affairedefemmes.net the money will be transferred to your bank, creditcard or PayPal account within a maximum of seven working days.
Banks, credit card companies and PayPal handle payments on their own conditions. That is why it can take longer before the money will actually be refunded to your account.
Affairedefemmes.net cannot be held responsible for this.
RETURNS OF SALE ITEMS
Check the received items
Please check the product carefully upon receipt before taking off all original tags and labels and decide within 7 working days whether you accept the product or send it back to Affairedefemmes.net
After removing the tags and/or after using the product, the product cannot be returned, repaired, nor entirely or partially refunded.
Sale price adjustment policy
If you purchase an Affairedefemmes.net item up to 7 days before the start of a sale, we will be happy to adjust the price of the product to the reduced price, but only if you report this. Please note, before we can approve any adjustment in the sale price, the exact same style and size of an item must be available for purchase when you make your request. All approved sale price adjustments will be credited to your account. Please be aware, this policy does not extend to items originally purchased in a sale or to any special promotional items at temporarily reduced prices.